Privacy Policy
This Privacy Policy explains how Sugandhim Studios (“we,” “us,” “our”) processes personal data under India’s Digital Personal Data Protection Act, 2023 (DPDP Act). By using https://sugandhimstudios.com or engaging our services, you consent to this Policy.
Who We Are
Sugandhim Studios provides creative and digital services including video editing, graphic design, 3D animation, AI photography/videography, website UI/UX, and UGC content. Contact: hello@sugandhimstudios.com
Key Definitions
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Data Principal: The individual to whom the personal data relates.
Data Fiduciary: Sugandhim Studios, which determines the purpose and means of processing personal data.
Consent: A free, specific, informed, unconditional, and unambiguous indication of the Data Principal’s agreement through a clear affirmative action.
Data we collect
Identity and contact: name, email, phone, company, role.
Project data: briefs, references, brand assets, content for delivery.
Transactions: billing details, GST number, invoice data; payment processing via third-party gateways (we do not store full card/UPI details).
Website usage: IP, device/browser type, pages viewed, session metadata, cookies for essential functions and analytics.
Communications: emails, WhatsApp, calls, forms, support tickets.
Why we process data
Service delivery and performance of contract: proposals, execution, revisions, delivery, invoicing, and support.
Communication: responding to inquiries, scheduling, service notices.
Legitimate business interests: security, fraud prevention, quality, and analytics.
Legal compliance: tax, accounting, and record-keeping.
Marketing with consent: newsletters, case studies, and updates; opt-out anytime.
Consent and withdrawal
Notice and consent: Where required, we obtain consent through clear notices and an affirmative action (e.g., ticking a box or submitting a form).
Withdraw consent: Email hello@sugandhimstudios.com with subject “Withdraw Consent” or use provided unsubscribe options. Processing prior to withdrawal remains lawful.
Children's Data
Our services are not directed to children under 18. We do not knowingly process children’s personal data. If you believe a child has provided data, contact us for prompt deletion.
Your Rights
As a Data Principal, you may:
Access and obtain a summary of your personal data processed by us.
Request correction, completion, or updating of inaccurate or misleading data.
Request erasure when data is no longer necessary or consent is withdrawn (subject to legal retention).
Nominate an individual to exercise rights in case of death or incapacity.
To exercise rights, email hello@sugandhimstudios.com with subject “Data Principal Request.” Identity verification may be required. Responses will be made within reasonable timelines as per the DPDP Act.
Sharing and Disclosures
Service providers and processors: hosting, analytics, project management, communications, payment processing, and vetted subcontractors under confidentiality and data protection commitments.
Legal compliance and security: disclosures required by law, court orders, or to protect rights and safety.
Business changes: in mergers or reorganizations, data may be transferred with equivalent safeguards.
Cross Border Transfers
Your data may be processed outside India by trusted providers. Where applicable, we use contractual and organizational safeguards. By using our services, you consent to such transfers where permitted by law. We monitor any notified restrictions under the DPDP Act.
Data Retention
We retain personal data only as long as necessary for service delivery, legal obligations (including tax/GST records), dispute resolution, and business continuity. On valid erasure requests, we delete or de-identify data subject to statutory retention.
Security
We implement reasonable technical and organizational measures appropriate to the nature of personal data and risks, including access controls, encryption-in-transit where applicable, least-privilege internal practices, and vendor due diligence. No method is fully secure; report concerns to hello@sugandhimstudios.com.
Cookies and Analytics
We use essential cookies for site functionality and preference management, and analytics cookies to measure performance. You can control cookies via browser settings. Blocking certain cookies may impact site features. Where required, a cookie banner will capture consent for non-essential cookies.
Marketing Preferences
You can opt out of marketing communications anytime via unsubscribe links or by emailing hello@sugandhimstudios.com. Service and transactional messages related to active projects are necessary and not subject to opt out.
Third party links and embeds
Our website may contain links or embeds from third parties (e.g., video hosts, fonts, analytics). Their privacy practices apply to their services. Review their policies before use.
Payments and GST
Payments are processed by third-party payment gateways per their terms and privacy notices. We store invoices and GST details as required by Indian tax laws but do not store full card or UPI data.
Changes to this policy
We may update this Policy to reflect changes in law or our practices. The “Last updated” date indicates the latest version. Material updates will be reasonably highlighted. Continued use of the site or services after updates signifies acceptance.