At Sugandhim Studios, we aim to ensure complete satisfaction with our creative and digital services. However, if for any reason you are not satisfied, please review our refund policy below.
1. Eligibility for Refund
Refunds are applicable only when:
- The project has not commenced or no deliverables have been shared.
- There is a clear breach of agreed service terms from our side.
- A partial refund may be provided if only part of the work has been completed, based on mutual assessment.
2. Non-Refundable Services
Payments made for services that involve immediate or ongoing creative execution — such as video editing, design revisions, or customized branding deliverables — are non-refundable once the work has started.
3. Refund Process
- All refund requests must be submitted in writing to [email protected] within 7 days of payment or project commencement.
- Once a refund is approved by our accounts team, the approved refund amount will be credited within 7 business days to the original mode of payment.
4. Dispute Resolution
Any disputes will be handled with transparent communication. Our goal is always to reach a fair and satisfactory resolution.
For any further clarification, please contact us at [email protected]